Architecting the systems where human language meets machine intelligence.
I design at the intersection of human behavior and emerging technology. With a foundation in Anthropology, my work is built on an understanding of the linguistic patterns and cultural frameworks that drive digital interaction. This perspective allows me to lead teams in transforming complex technical intent into intuitive, scalable language systems.
Currently, I serve as a Senior Manager of Content Design at Zillow, where I direct the narrative strategy for Agentic Search. My focus is on establishing the governance standards, voice, and experience principles that guide generative AI behavior across consumer surfaces. By building model-ready content architectures, I ensure that conversational interfaces are both high-performing and human-centered.
Over the past decade, I have scaled content systems for industry leaders including Meta, Lyft, and Wealthfront. From launching critical safety infrastructure to securing a utility design patent, I specialize in operationalizing content excellence to drive measurable business impact and user trust.
By the numbers
10M+ safety commitments launched at Lyft in under 3 weeks.
$85K+ in first-year savings by transforming Zillow’s style guide into a governable AI model.
0.016% reduction in critical errors for global Ads messaging at Meta.
1 Utility Design Patent for data-driven "one-click" roadside interactions.
The Archives (Work History)
Senior Manager, Content Design | Zillow | 2022-present
Staff Content Designer | Wealthfront | 2020-2022
Lead UX Writer | Lyft | 2020
Content Strategist/Designer | Meta | 2017-2020